Security policy
Filtrons Group respects every user's right to protection of personal information and complies with the legislation of Ukraine on personal data processing. By using the website, feedback forms, placing orders or subscribing to newsletters, the user confirms that they have read this Policy and consent to the processing of personal data in accordance with the Law of Ukraine "On Personal Data Protection".
1. Data collection
We may collect the following data:
- first and last name;
- phone number and e-mail address;
- delivery address or billing details for invoice issuance;
- information about orders and purchase history;
- data submitted via forms on the website (consultation, feedback, subscription).
We do not collect or store payment card details. Payments are processed via secure payment service providers.
2. Purpose of data use
Personal data are used exclusively for:
- processing orders and arranging delivery;
- issuing documents (invoices, delivery notes);
- providing customer service and support;
- individual commercial offers (with the user's consent);
- improving the website and our services.
3. Data protection
We use technical and organizational measures to protect data, including:
- SSL certificates (encrypted connections);
- secured servers and access control;
- regular software updates;
- restricted access of third parties to information.
4. Transfer of information to third parties
Personal data are not transferred to third-party companies, except for cases directly related to the execution of orders:
- delivery services (Nova Poshta, Mist Express, Delivery);
- accounting service providers (for issuance of official documents).
No information is sold or transferred for advertising purposes without the owner's consent.
5. Data storage
Data are stored on secure servers for the period necessary to fulfill the contract and in line with legal requirements. The user may at any time request deletion or modification of their data.
6. User rights
The client has the right to:
- access their personal data;
- request correction or deletion of data;
- withdraw consent to data processing;
- obtain information on how their data are used.
7. Contact information
For questions regarding personal data processing or security, you can contact us at:
- E-mail: filtrons.groups@gmail.com;
- Phone: +38 (067) 348 04 40.